How It Works

Wednesday bookings are not guaranteed, Typically rentals are booked for the weekend and arrive back Monday/Tuesday, Once laundered rentals are couriered out for the following week's bookings. Please get in contact with us either (Instagram, email or website chat) to discuss Wednesday events prior to booking.

Weekend postal orders must be placed before 3pm on Wednesday.

Please contact us via Instagram, website chat or email for postal orders after the postal cut off, No refunds given for postal orders made after the cut off date/time if we are not able to complete the booking due to bookings made without checking availability with us prior to booking.

DM us on insta for last minute pick up orders.

Event date/ Return Dates :

Pick up/Drop off orders -

Event date Monday is due back Tuesday.

Event date Tuesday is due back Wednesday

Event date Wednesday is due back Thursday

Event date Friday to Saturday are due back SUNDAY

Return must be done by 3pm on your return date.

Postal orders -

Event date Monday is due back Tuesday.

Event date Tuesday is due back Wednesday

Event date Wednesday is due back Thursday

Event date Friday to Sunday is due back Monday

(for postal orders only If the return date is a public holiday, adjust to the next working day)

Postal Returns must be scanned in by NZ post by 3pm on your return date. (do not leave package at NZ post without a scan)

Please refer to the brand website size charts for accurate sizing.

Most maxi dresses are designed for girls approx 170cms if you are shorter than this please get in contact for short girl friendly options.

Express courier (including return label)

NZ wide Courier is including return is $17 (Rural Extra)

Rural addresses are an extra $7

Our high value and hard to source garments are sent Signature Required and No Authority to leave. Your courier driver will leave a card for you with instructions for pick up if you are not home to sign for it.

We do not courier rentals to PO Boxes, Business addresses or Public buildings.

Please note all weekend orders must be placed before Wednesday 3pm.

We are not able to confirm Wednesday event date booking as there could be delays in return from the previous renter which will impact your rental making it to you by Wednesday.

For weekday orders please allow a minimum of 2 working days.

If you loose your return label or if you chose drop off but would now like to courier item back to us please get in contact for a return label.

Do not courier items without using a return label provided by us.

Pick ups from Titirangi (West Auckland) are available to Auckland customers by selecting the option during checkout.

Pick ups in Grafton are available by prior arrangement, please DM us on Instagram for more info.

Titirangi Pickup Time Frame
Weekend rentals: pick up available from Thursday
Weekday rentals: available one working day prior to the event date

20% off 2nd back up dress available with selected items please DM our Instagram to check if the 2nd dress can be booked as a back up.

20% discount applicable to the lesser value dress.

Back up pricing only applies for dresses under $35.00

When a back up dress is booked both dresses will come with a tag sewn into the dress. If both tags are cut off you will be billed full price for both dresses. Please only cut the tag off the dress which is worn and return the other dress with the tag intact.

Try ons are located in Titirangi (west Auckland)

The booking fee for Try ons can be used as credit for a booking made within 24 of after your appointment.

Each slot is 30mins - please try to arrive on time as appointments are back-to-back.

You are able to share a try out with 2 of your friends or family (3 people max)

Bookings are not refundable.

Please note that we are not able to guarantee a particular dress will be available on the date of your try out.

Spaces are limited - see our booking page for avalibility.

Try-on spots get filled very quickly, Please follow us on Instagram @rentstylerotate to be alerted to new try on spots being added.

When will my dress be shipped?
- All rentals for the week are sent out via overnight courier ASAP from Monday onwards as it becomes available from the previous renter in the week of your event date. Rentals that are immediately available will usually be couriered on the Monday. All others as soon as it is returned and laundered/dry cleaned.

Should I pick an earlier date to make sure I receive my dress on time?
- Please pick your Event date. This tells us when you need the dress by, and we can keep you informed if there are any unavoidable delays. We post rentals ASAP in the week of your event. Event date also determines the return date and when the dress is next bookable, please be aware weekday event dates (Monday - Thursday) is due back the next day.

Why does the dress I booked still show as available on my event date?
- We stock more than one of our most popular dresses

I have accidentally stained or damaged my rental what do I do?
- Get in contact with us asap, do not try it resolve it yourself

I have lost my return bag, can I just courier it myself?
- No, using your own courier bag/label is strictly prohibited. Get in contact with us ASAP for a new return label to be emailed to you. There is an admin fee of $5. You are liable for any loss or delay that NZ post causes if you use your own label.

I can’t return my rental on the due date is it a big deal?
- Yes it is, there is a $40 late fee per day as well as loss of income charges for any rental bookings that would be affected due to late return

I desperately need to use fashion tape so my dress fits right, is that okay?
- No, fashion tape is strictly prohibited, you will be charged willful damage fees for any resulting residue. If fabric is damaged to any minor extent you will be charged replacement as well as loss of income for any bookings that need to be canceled. You can use CLUTCH glue carefully please note you are liable if any form of adhesive causes damage.

Why are Sunday, Monday & Tuesdays not able to be booked?
- these days are blocked out due to turn around times, please get in contact with us on Instagram @rent_stylerotate to check if we are able to accommodate your booking.