Postal Bookings

Postal bookings for the holiday period will close at 12noon on the 19th of December, We will accommodate bookings after this date where possible, please email us or DM us on Instagram @rentstylerotate to check availability.

Pick up/Drop off 

Pick up/Drop off from Titirangi is available all through the holiday period. 

Grafton pick up/drop off will be closed from 30th of November

Longer Rental Periods

Going away over the holiday period? Please DM us on Instagram @rentstylerotate and let us know the rental you would like and the dates you would like it for to arrange this. 

Please refer to the brand website size charts for accurate sizing. Rentals can be stretched due to wear and may fit slightly bigger than listed on the website, please get in contact if you are between sizes.

Most maxi dresses are designed for girls approx 170cms if you are shorter than this please get in contact for short girl friendly options.

Wednesday bookings require prior approval and are not guaranteed unless approved. If a Wednesday booking is placed without approval, we will be in contact to arrange a replacement if we are unable to provide the garment booked. Refunds or credits are not provided if booking is made without approval.

Typically rentals are booked for the weekend and arrive back Monday/Tuesday, Once laundered rentals are couriered out for the following week's bookings. Please get in contact with us either (Instagram, email or website chat) to discuss Wednesday events prior to booking.

Weekend postal orders must be placed before 3pm on Wednesday.

Please contact us via Instagram, website chat or email for postal orders after the postal cut off, No refunds given for postal orders made after the cut off date/time if we are not able to complete the booking due to bookings made without checking availability with us prior to booking.

DM us on insta for last minute pick up orders.

Event date/ Return Dates :

Pick up/Drop off orders -

Event date Monday is due back Tuesday.

Event date Tuesday is due back Wednesday

Event date Wednesday is due back Thursday

Event date Friday to Saturday are due back SUNDAY

Return must be done by 3pm on your return date.

Postal orders -

Event date Monday is due back Tuesday.

Event date Tuesday is due back Wednesday

Event date Wednesday is due back Thursday

Event date Friday to Sunday is due back Monday

(for postal orders only If the return date is a public holiday, adjust to the next working day)

Postal Returns must be scanned in by NZ post by 3pm on your return date. (do not leave package at NZ post without a scan)

Try ons are located in Titirangi (west Auckland)

The booking fee for Try ons can be used as credit for a booking made within 24 of after your appointment.

Each slot is 30mins - please try to arrive on time as appointments are back-to-back.

You are able to share a try on with 2 of your friends or family (3 people max)

Bookings are not refundable.

Please note that we are not able to guarantee a particular dress will be available on the date of your try out.

Spaces are limited - see our booking page for availability.

Try-on spots get filled very quickly, Please follow us on Instagram @rentstylerotate to be alerted to new try on spots being added.

We stock more than one of our most popular dresses

These days are blocked out due to turn-around times, please get in contact with us on Instagram @rentstylerotate to check if we are able to accommodate your booking.

20% off 2nd back up dress available with selected items please DM our Instagram to check if the 2nd dress can be booked as a back up.

20% discount applicable to the lesser value dress.

Back up pricing only applies for dresses under $35.00

When a back up dress is booked both dresses will come with a tag sewn into the dress. If both tags are cut off you will be billed full price for both dresses. Please only cut the tag off the dress which is worn and return the other dress with the tag intact.

- Please pick your Event date. This tells us when you need the dress by, and we can keep you informed if there are any unavoidable delays. We post rentals ASAP in the week of your event. Event date also determines the return date and when the dress is next bookable, please be aware weekday event dates (Monday - Thursday) is due back the next day.

Express courier (including return label)

NZ wide Courier is including return is $17 (Rural Extra)

Rural addresses are an extra $7

Our high value and hard to source garments are sent Signature Required and No Authority to leave. Your courier driver will leave a card for you with instructions for pick up if you are not home to sign for it.

You are not permitted to redirect our packages under any circumstances, if you provided an incorrect address by mistake please get in contact with us asap. Do not redirect our packages.

We do not courier rentals to PO Boxes, Business addresses or Public buildings.

Please note all weekend orders must be placed before Wednesday 3pm.

We are not able to confirm Wednesday event date booking as there could be delays in return from the previous renter which will impact your rental making it to you by Wednesday.

For weekday orders please allow a minimum of 2 working days.

If you loose your return label or if you chose drop off but would now like to courier item back to us please get in contact for a return label.

Do not courier items without using a return label provided by us.

Pick ups from Titirangi (West Auckland) are available to Auckland customers by selecting the option during checkout.

Grafton Pick ups

**Grafton Pick ups have now closed** New Central Auckland pick up location announced soon.

Pick ups in Grafton are available on Thursday between 5-6pm. Please DM us on Instagram for more info. Grafton pick ups will end on the 30th of November.

Titirangi Pick ups
Weekend rentals: pick up available from Thursday
Weekday rentals: available one working day prior to the event date

Please ensure you are able to pick up your rental from the location you have chosen in the designated time, failure to pick up a rental will result in your order being cancelled, no credit or refunds are given for cancelled bookings.

All rentals for the week are sent out via overnight courier ASAP from Monday onwards as it becomes available from the previous renter in the week of your event date. Rentals that are immediately available will usually be couriered on the Monday. All others as soon as it is returned and laundered/dry cleaned.

- No, using your own courier bag/label is strictly prohibited. Get in contact with us ASAP for a new return label to be emailed to you. There is an admin fee of $5. You are liable for any loss or delay that NZ post causes if you use your own label.

Get in contact with us on Instagram @rentstylerotate, do not try it resolve it yourself

- No, fashion tape is strictly prohibited, you will be charged willful damage fees for any resulting residue. If fabric is damaged to any minor extent you will be charged replacement as well as loss of income for any bookings that need to be canceled. You can use CLUTCH glue carefully please note you are liable if any form of adhesive causes damage.

- Yes it is, there is a $40 late fee per day as well as loss of income charges for any rental bookings that would be affected due to late return