Our Terms and Conditions

Booking fees are non-refundable. We do not offer refunds or credit of bookings fees for cancelled bookings. Please check our cancellation policy prior to booking. 

Contact and Important Updates

Please ensure you are following us on Instagram when booking a rental. Instagram direct messaging is used for important updates regarding your booking, as well as for identity verification purposes.

Incorrect Information supplied in bookings

Please ensure that the address supplied is correct. No refunds or credit will be issued for delays in delivery due to incorrect or incomplete address being supplied. Please email us asap if you have provided an incorrect or incomplete address to us. Changes are not finalised until we email you confirmation of the changes being made. You are liable for lost garments due to incorrect or incomplete address being provided to us in the event the garment is unable to be located. 

Rental Term

Wednesday bookings are not guaranteed. Typically rentals are booked for the weekend and arrive back Monday/Tuesday. Once laundered rentals are couriered out for the following week's bookings. Please get in contact with us either (Instagram, email or website chat) to discuss Wednesday events prior to booking.

Please place postal orders for the week before 12noon on Wednesday, bookings made after this time require approval from us via email to ensure we are able to accommodate the booking. If a booking is made without approval after the postal booking cut off, it will not receive credit or refunds for delivery delays.

Please place pick up orders for Mount Eden before 6pm on Wednesday, bookings made after this time without approval will be moved to Titirangi. No refunds or credits given for failure to pick up.

Last minute pick ups are available from Titirangi, please email us for approval before booking.

 Please allow 2 workings days for weekday orders. All Postal rentals bookings are due back the next working day. All pick up/drop off orders are due back the next day (regardless of weekend/public holiday). Our packages are not permitted to be redirected, do not redirect our packages for any reason. If the wrong address was given to us at the time of booking please get in contact asap. For bulk rental orders please get in contact with us via DM on Instagram

Payment

We currently accept Visa and Mastercard credit card payments. 

Fit

Refunds are not provided for dresses that do not fit. Please check the applicable brand’s website for accurate sizing information prior to booking, or contact us if you require assistance with sizing.

Please note that rentals may have stretched due to wear and could fit slightly larger than the brand’s listed measurements. If you are between sizes, we strongly recommend getting in touch with us before booking.

Most maxi dresses are designed for individuals 165cm and over. If you are under this height, our maxi styles may not be suitable.

Maxi Dress and Skirt lengths are subject to change. We on occasion hem dresses/skirts no more than 2 inches to avoid damage or due to hem damage. Length of the maxi dresses and skirts might be shorter than listed due to hemming.

As height and proportions vary, dress length may differ on you compared to the model shown in photos. If you would like specific measurements or clarification on the length of a particular dress, please feel free to email us on admin@styletotate.co.nz

Replacement costs will be charged for any irreparable hem damage.

Garment Quality

All garments are maintained in good rental condition and do not have any significant flaws.

Where available, dresses are purchased brand new and may arrive with tags still attached. Other garments may have been previously worn and are no longer in brand-new condition. As rental pieces, some items may have minor marks or small imperfections that are not notable when worn.

All garments are thoroughly inspected prior to dispatch. Any existing minor marks or imperfections will be noted on the back of the instructions leaflet included with your order.

If you notice any marks that have not been documented, please contact us as soon as possible.

Returns

Postal returns must be handed in to a NZ Post counter and cannot be put in to NZpost boxes. WEEEKEND BOOKINGS: Items are to be returned before Monday 3pm. Be sure to inform us in advance if this isn't possible for you. WEEKDAY BOOKINGS: Items are to be returned the next working day before 3pm. Late fees will apply of $40 per late day when item is kept longer then hired period. If rental is returned late or improperly you will be liable for loss of income if the following rental is missed. Rentals that are sent in boxes must be returned in boxes. You will be charged $30 for return without the box for small box garments (Natalie Rolt silks etc) $60 for return without box for large boxes (Beaded dresses).

Drop off Returns: All Mount Eden returns must be in before 3pm Sunday. All Titirangi returns to be in by 6pm on your return date. Please note Mount Eden returns dropped off after 3pm will incur a $40 late fee as all rentals are collected from Mount Eden and taken to Titirangi at approx 3pm on Sunday.

 If you loose your return label or if you chose drop off but would now like to courier item back to us please get in contact for a return label. Do not courier items without using a return label provided by us - this can cause delays in us receiving the rental. If you lose your return bag and label please get in contact with us asap for a new label to be generated and sent to you, you MUST use an NZ post courier bag, print out the label sent to you and fix it to the front of the bag. Admin fee of $9.99 will apply.

All drop off returns must be dropped off, if a drop off return can no longer be dropped off due to any reason, please contact us asap for a courier label to be generated and emailed to you. Return courier fee and an admin fee of $9.99 will apply for any labels emailed.

You will be billed late fees from the return date until the rental is in our possession. If late fees and or loss of income fees are not paid by the due date (7 days from when the invoice is sent) the debt will be sent to Baycorp. When a debt is moved to Baycorp collection fees will be added and you are liable for collection fees. The debt will then need to be cleared with Baycorp and can no longer be paid directly to Style Rotate.

Garment Care

Please note that fashion tape of any kind is strictly prohibited. Use of fashion tape on our garments will be considered willful damage. Replacement fees including loss of income will be charged for the use of fashion tape. A $40 wilful damage fee applies for fashion tape use, in addition to any repair or replacement costs.

 Please do not let others wear/try on rented item as any damage or mishaps will be charged under the renter's name only.

Hang your rental in a clean, dry space away from direct sunlight when it arrives to lessen wrinkles.

Avoid glitter oil and body foundation while wearing this rental. Allow 2 days/2 showers after fake tan before wearing the rental.

Do not alter rentals in any way Do not use safety pins on or any other kind of fastening on our rentals.

Avoid wearing cross-body bags (especially those with chain straps) with your rental as they cause pulls/snags.

 If the dress is dragging on the floor, please lift it when walking/dancing. Take care when eating/drinking as some food/drink stains (particularly oil) are not removable.

Take care when handling pets as paws can damage delicate fabric in a unfixable way. Ensure the rental is completely dry before returning.

Do not wash rentals. It is expected that all garments are to be returned in the same condition that you received the garment.

Cleaning

Cleaning will be handled by Style Rotate please do not wash any of our garments before returning. If there are any stains please send a message informing us. Vast majority of stains will be able to be removed however if the stain is unremovable without professional help you will be liable for cleaning fees. If the stain is not able to be removed by my dry-cleaner, the dress/set may need to be replaced and you will be liable for replacement charges.

Damage

I work hard to rent dresses/sets that are in good rentable condition. If you notice any issues with your rental when you receive it please get in touch with me asap. I will try my best to assist you in resolving any issues.

If a dress is damaged by you beyond repair and is no longer in rentable quality you are billed for full replacement regardless of any existing minor damage. Replacement costs may differ from RRP listed at the time the product was generated and will reflect the true cost of replacement at the time the damage occurs. If a garment cannot be replaced due to the item being out of stock, irreplaceable (vintage or discontinued) or made to order you will be billed for up to 6 bookings of lost rental income. If a rental (dress/set) is returned damaged or stained, the renter is expected to pay the applicable fees to fix damage to the item within 7 days (e.g. dry cleaning or tailoring).If a rental is returned damaged resulting in future bookings being cancelled, you are liable for loss of income charges which including rental charges for future bookings for the period of time the dress cannot be rented. If a garment incurs permanent damage but is still in rentable condition you will be charged a permanent damage fee, this will vary depending on the garment and is determined at our discretion. Minimum permanent damage fee is $40. This is added in addition to repair fees. Permanent damage includes but is not limited to shortening of hem, weakening of fabric, missing embellishments. The exact permanent damage fee is determined by the value of the dress (RRP/ availability of replacement/ future bookings etc) If we believe the item is no longer of rentable quality due to damage caused by you, you are liable to pay full RRP on top of rental price within 7 days of the return date. This includes when a rental dress/set requires replacement due to one of the components not being returned or damaged. e.g. neck scarf, clips, ties, buttons etc. If replacement fees are not paid by the due date the debt will be logged with BayCorp, once a debt is logged with BayCorp collections fees will be added to the debt, you are liable to collections fees and it can no longer be paid to Style Rotate and has to be paid directly to Baycorp.

Cancellation Policy

Please choose carefully when making your booking. All booking fees and Damage Waiver charges are strictly non-refundable and non-creditable.

Get in contact with us asap to change event date or garment booked as per the guidelines listed below (Change Policy). Do not make additional bookings, they will not be credited or refunded as per our cancellation policy.

Rentals that do not fit are not eligible for refunds or credits. We strongly recommend checking sizing with the relevant brands or contacting us for assistance prior to booking.

Couture Collection garments cannot be swapped.

Change Policy

  • All swaps are subject to availability.

  • If the new item is higher in price, the difference must be paid. If the new item is lower in price, no refund or credit will be issued.

  • Postal order swaps must be arranged at least 2 weeks prior to the event date.

  • The new date and garment must be confirmed at least 2 weeks prior to the original event date.

  • The new event date must be within 6 months of the original booking date.

  • Each booking is eligible for one swap only.

  • A $25 administration fee applies to all swaps (in addition to the rental price).

Rentals are not transferable to other customers.

We do not offer store credit for cancellations or changes under any circumstances.

No exceptions will be made to this policy in fairness to all customers and to support our small business. We appreciate your understanding.

Un-fulfillable Orders

In the rare instances where we are not able to fulfil your order a replacement rental option or full refund including shipping fees will be provided. Refunds are processed via the Shopify payments system; this typically takes 3-5 days to clear. Refunds cannot be done in any other methods. 


NZ Post Courier

All our packages are sent via the NZ Post overnight courier service. Postal orders are sent Monday onwards as they become available from the previous rental. Rentals will only be shipped to residential addresses. Rentals will not be delivered to business addresses, malls, public service buildings.

Our high value and hard to source garments are sent Signature Required and No Authority to leave. Your courier driver will leave a card for you with instructions for pick up if you are not home to sign for it. If deliver is attempted and a card is left, item must be picked up within 24 hours from the location listed on the card, do not arrange re-delivery as this will delay the package. Delays resulting from failure to pick up will result in late fees and loss of income fees. You are not permitted to redirect our packages under any circumstances, if you provided an incorrect address by mistake please get in contact with us asap.

We have no control over your package once it has been scanned by NZ post. No refunds will be provided for postal delays. Please get in contact with us ASAP if the tracking shows delay so we can get in contact with our NZ post business manager asap to see if we are able to move things along quicker. 

Rural Delivery

Please ensure you tick the "Rural Delivery" option if your address is classified as Rural by NZ post. Rural delivery takes 2-4 additional days for delivery. We are not able to accommodate rural addresses during busy times (between March - October). If your address is a rural one we will get in contact with you via text for alternative address. Please ensure phone number provided is correct. No refunds are provided for delays in the Rural delivery system. We strongly recommend using a non-rural address of a trusted friend or family member for bookings. 

Pick up Auckland

Pick up is available in Auckland. Titirangi pick-ups are not time restricted, you are able to pick up any time between 9am -9pm after you receive an email to say it is ready for pick up.

Mount Eden pick ups are available 5pm - 7pm on Thursdays. If you require the dress before this time please do not choose the Mount Eden pick up option. Only for event dates Friday and Saturday. Mount Eden is NOT a pick up/drop off location option is your event date is Sunday -Thursday.

No refunds or credits are offered for failure to pick up at designated time and location. Do not book if you are not able to pick up at the stated time from the chosen location.

Information Sharing

By renting with Style Rotate Ltd you give consent to your information being shared with a collections agency where required. The renting community in New Zealand is a small one, the rental community support each other and may share information relating to any incidents to keep ourselves and our interests safe. In the event that we are unable to get in contact with the renter we may contact their friends or family in order to follow up on un-returned rentals or unpaid fees.

Unpaid Fees

Unpaid fees including and not limited to Late fees, Replacement fees, Loss of income fees, Repair fees and cleaning fees will be sent to Baycorp 7 days after the due date. We reserve the right to decline service to all customers with unresolved issues from previous bookings. If a customer has outstanding debt future bookings will be cancelled and payment will be retained to cover unpaid debt. Once a debt has been sent to Baycorp it will have collection fees added and may impact your credit report in the future. Debt moved to Baycorp cannot be paid to Style Rotate and must be paid directly to Baycorp.

Identity Verification

Identity verification is an essential part of your rental booking. Please ensure the information provided is correct. We will send you a text message to confirm the mobile number, please reply to the text message within 4 hours, Please ensure you are following us on Instagram on your main account, Instagram is used as an added form of security if there is doubt about your identity and you are not able to sufficiently confirm your identity the order will be cancelled and no refund will be given as per our terms and conditions.