Terms & Conditions

Please make sure you are following us on instagram @rentstylerotate when booking a rental, instagram direct messaging is used for important updates about your booking as well as for identity verification.

Please place weekend orders before 3pm on Wednesday

Please allow 2 workings days for weekday orders.

All Postal rentals bookings are due back the next working day.

All pick up/drop off orders are due back the next day (regardless of weekend/public holiday)

The booking system assumes you are booking for the weekend (Friday-Sunday) so allows 3 days but if you choose your event date as Monday - Thursday your rental is due back the next working day.

You are able to rent up to 2 dresses/sets in a single order provided the event date is the same.

For bulk rental orders please get in contact with us via DM on instagram @rentstylerotate

Payment for the hire is to be made on this website and is to be made prior to the day of rental

Some of our higher value dresses require a bond of $100 to be paid. Bond will be fully refunded back when the dress is returned in the condition it was rented in & on the agreed-upon return date. Any late return fees, fixable damage will be deducted off the bond. if the dress is not returned or is damaged beyond repair the bond will cover portion of the replacement fee, the reminder of the replacement fee will need to be paid

Your hire is officially booked in once rental fee has been paid

Please note all maxi dresses tend to be designed for those over 165cm. If you are under this height our maxi dresses are not recommended. Replacement costs will be charged for irreparable hem damage.

Please refer to the brand website for accurate sizing information.

All garments are in good rental condition with no significant flaws.

All my dresses are purchased new or as new condition where available brand new clothes are sent with tags still attached, other times the rentals have been previously worn and is no longer in brand new condition, they may have small stains or flaws that are not very noticeable when worn.

Garments are thoroughly checked before being sent out and notes about any existing marks etc are added to the back of the instructions leaflet. If you notice any marks not already noted down please be in contact with us asap.

Postal returns must be handed in to a NZ Post counter and cannot be put in to NZpost boxes

For weekend bookings: Items are to be returned before Monday 3pm, be sure to inform us in advance if this isn't possible for you.

For weekday bookings: Items are to be returned the next working day before 3pm

Late fees will apply of $40 per late day when item is kept longer then hired period.

If rental is returned late or improperly you will be liable for loss of income if the following rental is missed.

Rentals that are sent in boxes must be returned in boxes. You will be charged $30 for return without the box for small box garments (Natalie Rolt silks etc) $60 for return without box for large boxes (Beaded dresses)

Titirangi & Grafton Drop off Returns to be done before 5pm on your return date.

If you loose your return label or if you chose drop off but would now like to courier item back to us please get in contact for a return label.

Do not courier items without using a return label provided by us - this can cause delays in us receiving the rental

If late fees and or loss of income fees are not paid by the due date (7 days from when the invoice is sent) the debt will be moved to Baycorp, When a debt is moved to Baycorp collection fees will be added, you are liable for collection fees, debt will then need to be cleared with Baycorp and can no longer be paid directly to Style Rotate.

Please note that fashion tape of any kind is strictly prohibited. Use of fashion tape on our garments will be considered wilful damage. Replacement fees including loss of income will be charged for the use of fashion tape.

Please do not let others wear/try on rented item as any damage or mishaps will be charged under the renter's name only.

Hang your rental in a clean, dry space away from direct sunlight when it arrives to lessen wrinkles.

Avoid glitter oil and body foundation while wearing this rental.

Allow 2 days/2 showers after fake tan before wearing the rental.

Do not alter rentals in any way

Do not use safety pins on or any other kind of fastening on our rentals.

Avoid wearing cross-body bags (especially those with chain straps) with your rental as they cause pulls/snags.

If the dress is dragging on the floor please lift it when walking/dancing.

Take care when eating/drinking as some food/drink stains (particularly oil) are not removable.

Take care when handling pets as paws can damage delicate fabric in a unfixable way.

Ensure the rental is completely dry before returning.

Do not wash rentals.

It is expected that all garments are to be returned in the same condition that you received the garment.

Cleaning will be handled by Style Rotate please do not wash any of our garments before returning. If there are any stains please send a message informing us.

Vast majority of stains will be able to be removed however if the stain is unremovable without professional help you will be liable for cleaning fees. If the stain is not able to be removed by my dry-cleaner, the dress/set may need to be replaced and you will be liable for replacement charges.

I work hard to rent dresses/sets that are in good rentable condition. If you notice any issues with your rental when you receive it please get in touch with me asap. I will try my best to assist you in resolving any issues.

If a dress is damaged by you beyond repair and is no longer in rentable quality you are billed for full replacement regardless of any existing minor damage.

If a rental (dress/set) is returned damaged or stained, the renter is expected to pay the applicable fees to fix damage to the item within 7 days (e.g. dry cleaning or tailoring).

If a rental is returned damaged resulting in future bookings being cancelled, you are liable for loss of income charges which including rental charges for future bookings for the period of time the dress cannot be rented.

If a garment incurs permanent damage but is still in rentable condition you will be charged a permanent damage fee, this will vary depending on the garment and is determined at our discretion. Minimum permanent damage fee is $40. This is added in addition to repair fees. Permanent damage includes but is not limited to shortening of hem, weakening of fabric, missing embellishments.

If I believe the item is no longer of rentable quality due to damage caused by you, you are liable to pay full RRP on top of rental price within 7 days of the return date.

This includes when a rental dress/set requires replacement due to one of the components not being returned or damaged. e.g. neck scarf, clips, ties, buttons etc

If replacement fees are not paid by the due date the debt will be logged with BayCorp, once a debt is logged with BayCorp collections fees will be added to the debt, you are liable to collections fees and it can no longer be paid to Style Rotate and has to be paid directly to Baycorp.

Please choose carefully as once a booking is made it is not refundable.

Rentals can be swapped for the same event date, If the item you would like to swap to is higher in price than the original, the difference will need to be paid, if the item you would like to swap to is lower than the original item no refund/credit will be given. Swaps are availability dependant. Postal order swaps must be done at least 2 weeks prior to event date. There is a $39 admin fee for all swaps this is in addition to the rental price.

Rentals are not transferrable to other customers.

Please note that no exceptions are made to this policy out of fairness to all customers and my small business, I appreciate your understanding.

In the rare instances where we are not able to fulfil your order a replacement rental option or full refund including shipping fees will be provided.

All our packages are sent via the NZ Post overnight courier service, Postal orders are send Monday - Wednesday as they become available from the previous rental.

Please ensure you tick the "Rural Delivery" option if your address is classified as Rural by NZ post.

We have no control over your package once it has been scanned by NZ post. No refunds will be provided for postal delays. Please get in contact with us ASAP if the tracking shows delay so we can get in contact with our NZ post business manager asap to see if we are able to move things along quicker.

By renting with Style Rotate Ltd you give consent to your information being shared with a collections agency where required.

The renting community in New Zealand is a small one, us girls support each other and share information to keep ourselves and our interests safe.