Terms & Conditions

Please place weekend orders before 3pm on Wednesday

Please allow 2 workings days for weekday orders.

All rentals are due back the next working day.

The booking system assumes you are booking for the weekend (Friday-Sunday) so allows 3 days but if you choose your event date as Monday - Thursday your rental is due back the next working day.

You are able to rent up to 2 dresses/sets in a single order provided the event date is the same.

For bulk rental orders please get in contact with us via DM on instagram @rentstylerotate

Payment for the hire is to be made on this website and is to be made prior to the day of rental

Some of our higher value dresses require a bond of $100 to be paid. Bond will be fully refunded back when the dress is returned in the condition it was rented in & on the agreed-upon return date. Any late return fees, fixable damage will be deducted off the bond. if the dress is not returned or is damaged beyond repair the bond will cover portion of the replacement fee, the reminder of the replacement fee will need to be paid

Your hire is officially booked in once rental fee has been paid

Postal returns must be handed in to a NZ Post counter and cannot be put in to NZpost boxes

For weekend bookings: Items are to be returned before Monday 3pm, be sure to inform us in advance if this isn't possible for you.

For weekday bookings: Items are to be returned the next working day before 3pm

Late fees will apply of $20 per late day when item is kept longer then hired period.

Titirangi & Grafton Drop off Returns to be done before 5pm on your return date.

If you loose your return label or if you chose drop off but would now like to courier item back to us please get in contact for a return label.

Do not courier items without using a return label provided by us - this can cause delays in us receiving the rental.

Please do not let others wear/try on rented item as any damage or mishaps will be charged under the renter's name only.

Hang your rental in a clean, dry space away from direct sunlight when it arrives to lessen wrinkles.

Avoid glitter oil and body foundation while wearing this rental.

Allow 2 days/2 showers after fake tan before wearing the rental.

Do not alter rentals in any way

Do not use adhesive tape or safety pins on rentals.

Avoid wearing cross-body bags (especially those with chain straps) with your rental as they cause pulls/snags.

If the dress is dragging on the floor please lift it when walking/dancing.

Take care when eating/drinking as some food/drink stains (particularly oil) are not removable.

Take care when handling pets as paws can damage delicate fabric in a unfixable way.

Ensure the rental is completely dry before returning.

Do not wash rentals.

It is expected that all garments are to be returned in the same condition that you received the garment.

Cleaning will be handled by Style Rotate please do not wash any of our garments before returning. If there are any stains please send a message informing us.

Vast majority of stains will be able to be removed however if the stain is unremovable without professional help you will be liable for cleaning fees. If the stain is not able to be removed by my dry-cleaner, the dress/set may need to be replaced and you will be liable for replacement charges.

I only rent dresses/sets free of stains/damage/noticeable signs of wear. If you notice any issues with your rental when you receive it please get in touch with me asap.

If a rental (dress/set) is returned damaged or stained, the renter is expected to pay the applicable fees to fix damage to the item within 7 days (e.g. dry cleaning or tailoring).

If I believe the item is no longer of rentable quality due to damage caused by you, you are liable to pay full RRP on top of rental price within 7 days of the return date.

This includes when a rental dress/set requires replacement due to one of the components not being returned or damaged. e.g. neck scarf, clips, ties, buttons etc

Please choose carefully as once a booking is made it is not refundable.

Dresses/Sets booked for event dates March - September cannot be swapped due to high demand.

Please note that no exceptions are made to this policy out of fairness to all customers and my small business, I appreciate your understanding.